A collaboration between Singapore Kindness Movement (SKM) and Singapore Hotel Association (SHA), the 22nd annual Service Gold Awards Ceremony took place on 9 November 2016. This was also the 4th year since the “Gracious Guest” category was inaugurated, honouring service professionals who make extraordinary efforts to provide their guests with stellar service, as well as hotel guests who treat their service staff with exceptional graciousness and consideration.
A total of 92 service professionals and 4 guests from 56 participating hotels were presented with the Service Gold Award by the Guest-of-Honour, Mr Yeo Guat Kwang, Assistant General-Secretary, National Trades Union Congress. The winners were selected by a panel consisting of representatives from the local hotel industry and the SKM, based on nominations from their fellow colleagues and guests.
In his speech, Dr. William Wan stressed that gracious behaviour from guests to service staff “means a lot to those in the frontline, making their work all the more rewarding and meaningful.” He added, “To all of us who enjoy the service provided at hotels – before giving voice to harsh criticisms, we should first put ourselves in the shoes of the professionals who serve us, and seek to empathise.”
Dr. Wan also commended the hotel industry’s efforts to be inclusive, thanking the Singapore Hotel Association for being a frontrunner in employing people with special needs or disabilities. “[The individuals recognised today show that] if we look beyond our differences and treat everyone with kindness, we can see the good in every one of us. This is…the first step towards building a more inclusive Singapore.”